Financial Aid Administrator (FAA)

Job Description

Join us as a Financial Aid Administrator (FAA), guiding students through financial aid processes to ensure they receive the necessary assistance. Prior experience is preferred, but not required. We will offer training to the right candidate. Reporting to the Compliance Director, you’ll oversee financial aid operations, including monitoring and managing payment plans.

Key Responsibilities

  • Manage payment plans, including monitoring, providing reminders, and enforcing consequences for non-payment.
  • Guide students on financial aid options.
  • Assess eligibility for aid based on regulations.
  • Develop aid packages tailored to students’ needs.
  • Conduct counseling on loan repayment and financial choices.
  • Ensure compliance with regulations and maintain accurate records.
  • Disburse funds and communicate important updates to students.
  • Resolve issues and provide resources for financial literacy.
  • Collaborate with other departments for a seamless student experience.
  • Stay updated on regulations and best practices.

Required Qualifications

  • Strong customer service and organizational skills.
  • Compliance with FERPA and institutional policies.
  • Ability to handle confidential matters tactfully.
  • Proficiency in basic mathematical calculations.
  • Effective communication and problem-solving skills.
  • Willingness to work flexible shifts.
  • Ability to foster collaborative relationships.
  • Strong professional judgment and interpersonal skills.
  • Adaptability in fast-paced environments.

Preferred Qualifications

  • 2-3 years of related experience, preferably in financial aid.
  • Proficiency in Adobe and MS Office software.

Company Information

Our core values aren’t just motivational posters on a wall; they’re our playbook, defining our vibe.

  • PROFESSIONALISM is nailing our work with style and respect by treating folks right and sticking to our word. No room for office soap operas or Eeyores.
  • ALWAYS LEARNING is the sugar in our coffee, whether it’s picking up new skills or sharpening them, both at work and at home. We grow as a team, so we can win as a team.
  • COLLABORATION is teamwork on steroids. We share the workload and work through our differences to get us over the finish line. No office politics, entitlement, or scarcity thinking.
  • STRONG WORK ETHIC means we dive in headfirst, with our eyes on the prize. We show up and make sure we deliver the goods. We’re not about slacking off or being late to the game.
  • PEOPLE FIRST. When we put people first, the rest falls into place. No matter how busy it gets or how high the stakes feel, we lead with heart. When people feel seen and valued, they show up, speak up, and bring their best.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

Job Details

  • Pay: $18.00 – $20.00 per hour
  • Locations: Boise, Twin Falls, and Pocatello, ID
  • Benefits:
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

To apply, please email your resume to the relevant individual below. In the subject line of your email, please mention which position you are interested in.